Support Center


  • How do I order a Standard Test?

    We provide a variety of lab tests, please feel free to browse our Categories as well as use our search bar. Yo...

    Oct 30, 2018 01:04PM PDT
  • How do I order Specialty Tests / Kits?

    We provide access to specialty tests from ALCAT. These specialty tests are kits that are sent to your home. ...

    Oct 30, 2018 01:04PM PDT
  • Under 18 years old

    View our pediatrics / kids page at If your state is not listed, please ...

    Feb 24, 2015 02:44PM PST
  • Where is my lab order?

    Lab orders are emailed to you within seconds after placing your order. Please check your junk folder or spam ...

    Oct 30, 2018 02:18PM PDT
  • I went to Quest Diagnostics and they cannot find my order.

    Before going to a Quest Diagnostics location, you need to print out the lab order that we email to you. If yo...

    Oct 05, 2017 12:35PM PDT
  • Requisition form for specialty kits

    Attached are sample requisition forms (pdf. format) for ALCAT. The highlighted areas are the areas that need t...

    Oct 18, 2018 10:17AM PDT
  • How to access a detailed receipt

    Log onto and enter your email and password. Note: Your email was us...

    Oct 04, 2017 05:14PM PDT
  • Faxing my lab order

    To fax your lab order, logon and enter your email and password. Belo...

    Oct 04, 2017 05:19PM PDT

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