Support Center

When can I ship my specialty kit?

Last Updated: Apr 21, 2014 04:15PM PDT
For ALCAT kits: Once you get your blood drawn you must ship back your kit the SAME DAY. It is good to check with UPS or FedEx for express delivery cutoff time before your blood draw. (ALCAT contact information: 800-872-5228)

For ZRT kits: Kits should be shipped back Monday through Friday. Shipment timing is 2 days. For example, if you ship your kit on Friday, ZRT will receive your kit on Tuesday. (ZRT contact information: 866-600-1636)

For Genova Diagnostics / Metametrix kits: Shipment depends on kit ordered. Shipment details are included in the instructions once you receive your kit. If instructions are not included in your kit, you can contact Genova / Metametrix directly at 800-522-4762.

For Spectracell kits: Kits should be shipped back Monday through Saturday. It is best to ship Monday through Thursday so Spectracell can receive your kit by Friday. Spectracell is available half day on Saturday for any shipment or receiving shipment. (Spectracell contact information: 800-227-5227)

For Labrix kits: Kits should be shipped Monday through Friday. If shipped on weekend, Labrix will receive you kit on Monday. (Labrix contact information: 800-227-5227)

For additional questions or concerns please feel free to contact us at 888-946-9522 or contact the above company depending on the kit ordered.

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